DO YOU CREATE CUSTOM PIECES/CUSTOM ENGAGEMENT RINGS?

Yes! We love creating custom jewelry, engagement rings and wedding bands. Please contact us at info@cartereve.com. to schedule a consultation (in person or on phone).

WHEN WILL I RECEIVE MY ORDER?

Every piece of Carter Eve Jewelry is handmade to order. Please allow 3-4 weeks for production. No order goes into production without full advance payment by customer. For rush orders please email info@cartereve.com. and we will do our best to accommodate.

WHAT SHIPPING SERVICE DO YOU USE?

We ship all of our items with FedEx or UPS. When your order is ready to ship, you will receive an automated email including your FEDEX or UPS tracking number. We insure shipments on all orders.

CAN YOU DO A RUSH ORDER?

If you need your order by a specific date please email info@cartereve.com. and we will try our best to accommodate your request to the best of our ability.

MY RING IS NOT THE RIGHT SIZE. HOW DO I FIX THIS?

We are happy to resize for you! Sizings typically range from $50-$150 + shipping depending on size and metal. Email info@cartereve.com. for more information on sizings.

CAN I ORDER A NECKLACE WITH A DIFFERENT CHAIN/DIFFERENT LENGTH?

We offer custom lengths/alternate chain options for an additional fee. Please contact us at info@cartereve.com. for more information.

Policies

MADE TO ORDER

Every Carter Eve Jewelry piece is handmade to order in Los Angeles, California. Quality and craftsmanship are at the heart of everything we do. Each piece is created with meticulous attention to detail using the finest materials—recycled gold and hand-selected, ethically sourced gemstones.
Please allow 3–4 weeks for your piece to be handmade and shipped.

Need it sooner? Email us at info@cartereve.com for rush order inquiries—we’ll always do our best to accommodate you.

Once your payment has cleared and your order is confirmed at checkout, you’ll receive an automated email with your invoice.

Have questions? Don’t hesitate to reach out—we’re here to help.

SHIPPING DAMAGE

If your piece arrives damaged in the mail, you must contact us within 24 hours of delivery at info@cartereve.com to request a replacement.
A clear photo of the damaged piece must be included in your email so we can assess the issue and process your replacement.

After this 24-hour window, we are unable to offer a replacement, but you are welcome to send the piece in for elective repair (see below).

REPAIRS

We’re happy to offer repairs on any Carter Eve Jewelry piece. Please note:

We are not responsible for damage sustained after the piece has been worn or for normal wear and tear.
All repairs are subject to a $50 service fee, plus the cost of additional materials and shipping.
Please email info@cartereve.com for a personalized repair quote and next steps.

RETURNS & STORE CREDIT

Because each piece is handmade to order, we do not offer refunds under any circumstances.
If you are truly unhappy with your piece, we are happy to offer store credit, valid for up to one year from the issue date.

DEFECTS

If you believe your piece is defective, please contact us at info@cartereve.com with a description and photo of the issue so we can assist you.

ORDER CANCELLATIONS

Orders may be canceled within 24 hours of purchase for a full refund.
After 24 hours, cancellations are subject to a 50% restocking fee, as each piece is made to order.

INTERNATIONAL ORDERS

A $100 shipping, handling, and insurance fee applies to all international orders.
Orders ship via FedEx International Ground, and customers are responsible for any customs or duties, which are determined by each country’s policies.

SHOP BY CATEGORY