DO YOU CREATE CUSTOM PIECES/CUSTOM ENGAGEMENT RINGS?

Yes! We love creating custom jewelry, engagement rings and wedding bands. Please contact us at info@cartereve.com. to schedule a consultation (in person or on phone).

WHEN WILL I RECEIVE MY ORDER?

Every piece of Carter Eve Jewelry is handmade to order. Please allow 3-4 weeks for production. No order goes into production without full advance payment by customer. For rush orders please email info@cartereve.com. and we will do our best to accommodate.

WHAT SHIPPING SERVICE DO YOU USE?

We ship all of our items with FedEx or UPS. When your order is ready to ship, you will receive an automated email including your FEDEX or UPS tracking number. We insure shipments on all orders.

CAN YOU DO A RUSH ORDER?

If you need your order by a specific date please email info@cartereve.com. and we will try our best to accommodate your request to the best of our ability.

MY RING IS NOT THE RIGHT SIZE. HOW DO I FIX THIS?

We are happy to resize for you! Sizings typically range from $50-$150 + shipping depending on size and metal. Email info@cartereve.com. for more information on sizings.

CAN I ORDER A NECKLACE WITH A DIFFERENT CHAIN/DIFFERENT LENGTH?

We offer custom lengths/alternate chain options for an additional fee. Please contact us at info@cartereve.com. for more information.

Policies

MADE TO ORDER

Every Carter Eve Jewelry piece is handmade to order in Los Angeles, California. The quality and craftsmanship of every piece is very important to us, each piece is made with meticulous attention to detail and made from the finest of materials (recycled gold and hand selected, ethically sourced gemstones). Please allow 3-4 weeks for each piece to be handmade and shipped.

Additional manufacturing and shipping delays may occur due to restrictions mandated by the city of Los Angeles during the COVID-19 pandemic.

Please email info@cartereve.com for rush orders, and we will do our best to accommodate you.

After your payment has cleared and your order is completed at checkout you will receive an automated email of your invoice.

Please reach out if you have any questions or concerns and we will help you resolve any issues.

REPAIRS

For elective repairs there is a $50 service charge plus the cost of additional materials and shipping. Please email info@cartereve.com for a quote tailored to your needs.

RETURNS

It is important to us at Carter Eve Jewelry that all of our customers are always satisfied with their jewelry purchases. We hand make each item with love and care. However, because each piece is handmade to order, we do not accept returns. If your piece is defective or requires a repair please email info@cartereve.com.

ORDER CANCELLATIONS

If you cancel your order within 24 hours, you will receive a refund but are subject to a 50% restocking fee after that time period as each piece is made to order.

INTERNATIONAL ORDERS

A shipping, handling and insurance cost of $30 is added to all international orders. International orders will all ship FedEx International Ground with the customer responsible for incurring any customs/duties fees. This cost is determined by each country’s customs.