Policies
MADE TO ORDER
Every Carter Eve Jewelry piece is handmade to order in Los Angeles, California. The quality and craftsmanship of every piece is very important to us, each piece is made with meticulous attention to detail and made from the finest of materials (recycled gold and hand selected, ethically sourced gemstones). Please allow 3-4 weeks for each piece to be handmade and shipped.
Additional manufacturing and shipping delays may occur due to restrictions mandated by the city of Los Angeles during the COVID-19 pandemic.
Please email info@cartereve.com for rush orders, and we will do our best to accommodate you.
After your payment has cleared and your order is completed at checkout you will receive an automated email of your invoice.
Please reach out if you have any questions or concerns and we will help you resolve any issues.
REPAIRS
For elective repairs there is a $50 service charge plus the cost of additional materials and shipping. Please email info@cartereve.com for a quote tailored to your needs.
RETURNS
It is important to us at Carter Eve Jewelry that all of our customers are always satisfied with their jewelry purchases. We hand make each item with love and care. However, because each piece is handmade to order, we do not accept returns. If your piece is defective or requires a repair please email info@cartereve.com.
ORDER CANCELLATIONS
If you cancel your order within 24 hours, you will receive a refund but are subject to a 50% restocking fee after that time period as each piece is made to order.
INTERNATIONAL ORDERS
A shipping, handling and insurance cost of $30 is added to all international orders. International orders will all ship FedEx International Ground with the customer responsible for incurring any customs/duties fees. This cost is determined by each country’s customs.
